We hope you are ecstatic with your new purchase. If for any reason you are not satisfied with the product, you can notify us via the contact form on the Contact Us page and our team will provide all the details to initiate a return.
You are responsible for inspecting your merchandise when it is delivered. If there is excessive damage or the shipment is incorrect, you should refuse the shipment, locate your order number and contact us email@example.com.
Occasionally, delivery drivers do not allow enough time for you to inspect the shipment, or the order is delivered while you are not there. If the driver does not allow you time to inspect your shipment, sign for it, noting "damaged" on the bill of lading.
It is your responsibility to fully inspect your merchandise within five business days of receipt. If you find you have a problem with damage or an incorrect shipment, you must contact us during this period. We cannot be held responsible for damages or incorrect shipments if you wait beyond this period to inform us.
As long as you contact us during this period, any item that is damaged when it arrives or that does not arrive as ordered (size, color, or features were not as you specified) will be promptly replaced by us at no additional cost to you.
Custom orders cannot be returned or refunded. Once the returned product is returned to our warehouse in good condition, our team will issue a refund to you. Please note that shipping for returns will be independently arranged and undertaken by the customer . Like most return policies, we only accept returns in their original packaging and as new. This means that any product that is scratched, stained, damaged or modified cannot be returned. Please note that we do not refund original shipping charges.In addition, there is a 15% return fee that will be deducted from your original purchase price for any and all returned orders. All returns & exchanges must be postmarked within 30-days of the initial delivery date.
We can only issue refunds by the original method used to pay for the order.
If you have questions, please contact us at firstname.lastname@example.org.