What does this warranty cover?
This warranty covers metal or solid wood structural failure of CarlosCasa furniture caused by light commercial use in coffee shops, hotels, offices or similar venues.
How long does coverage last?
This warranty period lasts for 1 year from the date of delivery.
What will Carlos Casa do?
Depending on the issue, this may involve shipping you a replacement part, organizing a repair, or a complete replacement (at our sole discretion). CarlosCasa will provide replacement parts free of charge with a lead time of 14-24 weeks. Customer is responsible for any labor and/or shipping costs for replacement parts. As an alternative solution for replacement parts, CarlosCasa will reimburse local repair costs under the following conditions:
1) The repair service quotation is first approved by CarlosCasa, 2) CarlosCasa does not guarantee the work performed by the local repair service and cannot claim further compensation if the repair work is not satisfactory.
What is not covered by this warranty?
This warranty excludes soft parts, marble, paint, leather, fabric, fiberglass, polypropylene, foam, plywood, veneer and coated materials. The warranty is only valid when the product is used for its intended purpose and exhibits normal use. If the defect is caused by something other than normal wear and tear, the product is not covered by the warranty. CarlosCasa furniture not expressly designated for outdoor use does not cover damage or defects caused by outdoor use. Any problems caused by other abuse, misuse or acts of God such as flooding are not covered. Consequential and incidental damages are not covered under this warranty. Coverage ends if you sell or otherwise transfer the furniture.
How do you get service?
For any warranty inquiries, please complete the contact form via our Contact Us page, making sure to include your order number, description of the problem, and a picture or video of the product.
How does state law apply?
This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
If you have questions, please contact us at firstname.lastname@example.org.