Custom orders require full payment. Once production begins, all production costs have been incurred, so cancellations are no longer possible and custom orders cannot be refunded. Custom order lead times are 14 - 24 weeks.

Production and delivery lead times are estimates. If the custom order is more than 28 weeks from the date of the deposit, the customer has the right to cancel the custom order for a full refund or deposit.

Once a custom order is submitted, there is no guarantee that it can be modified. A fee may apply to approve any production modifications.

In accordance with our store policy, your credit card will be automatically charged for outstanding payments, including but not limited to overdue invoices and additional charges.

The CarlosCasa guarantee only applies to custom orders that are defective or damaged. Custom orders cannot be returned or refunded based on buyer's remorse.

Warehouse storage fees will be charged to the customer if the customer is unable to receive the order's items within 15 days of receipt of the item being ready to ship. If the customer is unable to reach the customer by phone and/or email, is unable or unwilling to receive the goods within 15 days after CarlosCasa endeavours to notify the customer of delivery, the customer will forfeit the non-refundable deposit paid and CarlosCasa has full discretion How to process the items of the order.

If you have questions, please contact us at